Garden Court South Beach

Durban, South Africa

Explore Our Courses

Leadership - Directors and the Board Skills

 21 Hours
This instructor-led, live training in Durban (online or onsite) is aimed at intermediate-level to advanced-level board members and directors who wish to enhance their leadership, governance, and decision-making skills. By the end of this training, participants will be able to:
  • Understand the key responsibilities and legal duties of a director.
  • Develop effective governance structures and boardroom dynamics.
  • Enhance strategic decision-making and risk management capabilities.
  • Improve communication, leadership, and ethical decision-making at the board level.
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Corporate Ownership and Accountability

 7 Hours
Ownership and accountability are crucial in organizational management. Ownership involves taking responsibility and initiative for tasks, while accountability means being answerable for the outcomes. These principles are essential as they promote a culture of responsibility and reliability, leading to improved performance, effective problem-solving, and alignment with organizational goals.
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Managing Service Quality and Customer Satisfaction

 35 Hours
Customers have always been the lifeblood of any business. However, the rise of the internet and social media has transformed the business landscape, eroding traditional competitive advantages and placing Customer Experience at the heart of strategic success. In today’s market, Customer Experience is the last sustainable battleground for differentiation. To thrive in this evolving environment, businesses must leverage the right skills, tools, and techniques to keep the customer experience at the core of their value proposition. The ultimate strategic goal is to understand what customers perceive as quality and consistently deliver it in a cost-effective and reliable way.
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Upcoming Courses

Leadership - Directors and the Board Skills

2025-05-26 09:30
21 hours
Garden Court South Beach

Managing Service Quality and Customer Satisfaction

2025-06-09 09:30
35 hours
Garden Court South Beach

Corporate Ownership and Accountability

2025-06-23 09:30
7 hours
Garden Court South Beach

Leadership - Directors and the Board Skills

2025-07-07 09:30
21 hours
Garden Court South Beach

Corporate Ownership and Accountability

2025-07-21 09:30
7 hours
Garden Court South Beach

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